# Vendor billing correction message template

Use this as a neutral starting point after your team verifies the facts in your own systems. Replace bracketed text and remove any line that does not apply.

```text
Subject: Billing review request for [account or service name]

Hello,

We are reviewing our billing records for [period]. We found a possible mismatch related to [duplicate charge / unused credit / renewal after cancellation / seat count / fee adjustment].

The records we checked internally show:
- Date or period: [date or period]
- Amount under review: [amount and currency]
- Short description: [one factual sentence]
- Supporting reference available on request: [invoice date / statement date / credit memo date]

Could you please review this item and confirm whether a correction, credit, or refund is appropriate under the account terms?

If more information is required, please tell us the safest official channel for sharing account-specific documents.

Thank you.
```

Do not post confidential data, personal data, client names, vendor names, invoice numbers, account IDs, bank details, or contract text in public issues or public forums.